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EstafetaUSA Cross Border Logistics Returns FB - Options for Reverse Logistics Mexico to US

With ecommerce returns happening at a higher rate than with physical stores, e-retailers face a greater reverse logistics challenge to maintain customer satisfaction. The returns process is further complicated when shipping from the US to Mexico, with the border, customs and duty to consider.

For their marketplace sellers, Amazon adds more complexity by absolutely insisting that its US international merchants have a local (Mexico) return address or offer free shipment for returns.

Estafeta USA can make returns from easy for you and tailor a solution that meets your needs.

Forwarding Service for Returned Goods

Let Estafeta setup a local Mexico address for you as your returns address in Mexico. We have 1100 Estafeta POS offices in Mexico (the largest network in the country) to serve your customers. Or arrange a pickup.

Returned goods can then be shipped to wherever the seller wishes: back to your warehouse in the US or to your recommerce partner.

The forwarding service is:

  • Reliable
  • Insured
  • Secure

Returns Consolidation

If you have high sales volumes in Mexico and high returns as well, Estafeta can consolidate returns before shipping them back to the US in order to minimize shipping and handling costs. Duties and taxes depend on the product.

End-to-End Seamless Logistics Solution

For a complete solution, trust Estafeta to handle all the logistics for getting your products from point of origin in the US to customers in Mexico, as well as handling any returns.

Talk to an Estafeta USA Cross-Border E-commerce Logistics Specialist to get your products to customers Mexico and also  handle returns seamlessly and reliably.

Call Toll Free: 1-866-518-6600 or send us an email.

EstafetaUSA CrossBorderLogistics FB - Now is the Time for American e-Retailers to Expand into Mexico

The Mexican internet retail market is booming. Now is the time for US e-retailers looking for international growth to participate in the surge.

  • E-commerce in Mexico has grown a staggering 400% over the last five years
  • Online shopping sales is predicted to increase a further 150% by 2018 over 2013

What is happening to cause this?

Internet usage is up

  • 2,000% growth in internet use since the year 2000
  • 2% of the 122.3 million Mexicans are now connected
  • 89% of people now own a PC or laptop
  • 81% own a smartphone and 55% own a tablet
  • 75% of internet users now say that they buy online

Attitudes are changing to buying online

  • Online B2C e-commerce expanded over 400% in the last five years
  • Online sales are predicted to grow from 20% to 35% annually and reach $5.5 billion by 2018.
  • People browse across all devices but prefer to purchase through a desktop PC or laptop
  • Smartphone and tablet use are expected to continue on an upward trajectory
  • Credit card use is increasing

Big brands are more trustworthy and familiar

  • Big brands (particularly US brands) are preferred because they are more trustworthy.
  • There are comparatively few home-grown online shopping sites in Mexico – good news (at the moment) for US retailers.

Social media is growing in popularity

  • Mexico has 50 million active Facebook users which you can reach with targeted ads
  • On average, Mexicans now spend 3 hours 46 mins on social platforms per day

Source: Orban Digital

Many factors are converging to make it easier for US e-commerce retailers expand into Mexico.

Get your e-commerce in Mexico started now!

Talk to an Estafeta USA Cross-Border E-commerce Logistics Specialist to get your products to customers Mexico seamlessly and reliably.

Call Toll Free: 1-866-518-6600


small ship to address ad - Coming soon!  US Holiday Shopping Sales

The US holiday shopping season is about to go into high gear.

Take advantage of all the deals, coupons and sales from US e-commerce retailers with your US “Ship To” address from Estafeta.

As you move from site to site and check-out your carts, use your Mexico address as the “Billing Address” and your US Estafeta address for the “Ship To” address. The retailers will send your packages to our warehouse in Laredo, TX. When your packages arrive, we will advise you of taxes, duty and delivery date. Estafeta will delivery to your address Mexico.

Black Friday November 27, 2015

Although considered an in-store event, many Black Friday deals, including the door-buster deals, have been offered online by stores in past. Also, a large retailer may have separate items for online sales in addition to Black Friday in-store sales. There would be plenty of deals. Look especially for great technology and kitchen appliance deals.

Cyber Monday November 30, 2015

Cyber Monday is a marketing term for the Monday after the Thanksgiving holiday in the United States. This day is all about on-line sales, especially fashion.

Green Monday December 14, 2015

On this day, most major retailers start their sales online at midnight. Green Monday is the Monday with at least 10 days prior to Christmas.

Where to find the deals?

When it comes to sales, you need to be at the head of the pack. is a sale site aggregator. You can view deals as they hit the street and get alerts when they do. The site shows scans of sales ads, fliers and catalogs as they are released and an easy link to retailer site.

 Take advantage of the free shipping to a USA address offered by US retailers and Estafeta U.S.A. will ship your purchases to you in Mexico.

Still need a U.S. Ship-To address? Sign up now!

US Mexico Cross Border Ecommerce Logistics 300x220 - Rank Your Site & Improve your Cross-Border Ecommerce Performance

The recently released X-Border Payments Optimization Index lets you rank your cross-border ecommerce performance against 180 top-performing cross-border ecommerce sites and suggests ways to improve your own cross-border performance.

The Index evaluates 60 attributes that affect performance. It examines how welcoming sites are to customers from outside their borders and the sites’ ability to deliver a seamless and localized ecommerce experience to these customers.

Here is a sampling of those attributes:

  • All (100%) of highest performing cross-border ecommerce sites offer global consumers free shipping and a mobile-optimized experience.
  • Top performing sites offer consumers a variety of language, payment and currency options, as well as rewards, country-specific address fields and easy checkouts.

According to Hayden Reed, Digital River’s senior vice president and general manager of Digital River World Payments:

“Delivering a cross-border experience that is as convenient and familiar as purchasing from your neighborhood store requires merchants to take a holistic approach to building their ecommerce sites. Using our Index, they can zero in on specific actions that will help them meet and exceed consumer expectations.” Source.

The complete report detailing the findings of the X-Border Payments Optimization Index is available here.

When it comes to you cross-border customers in Mexico, Estafeta can complete the online ecommerce experience with logistics solutions that include LTL pick-up at your warehouse, cross-border warehousing, fulfillment, distribution and delivery. Estafeta is the largest 3PL integrated parcel express and freight-delivery company in Mexico and has the largest dedicated air and ground fleet. Your customers in Mexico already know and trust us. We are their neighbors and friends.

 See also:

Logistics to Grow your E-Commerce in Mexico (Includes Video)

A Smoother Road For Shipping to Mexico

USA-to-Mexico International (Cross-Border) Logistics Consultants


Have you ever imagined a place where your e-commerce investment simply multiplies?

Mexico is just beginning the e-commerce experience, and with a population of about 54 million economically active people using the Internet, Mexico is a place with fertile ground for US e-commerce companies to grow rapidly.

Mexico currently imports over $399,900,200.00 worth of goods and services, and about 80% of those imports come directly from the USA. Mexico is closer than you may think and shares a border of 1800 miles USA, keeping transportation costs low.

#1 in Many Ways

For over 35 years, Estafeta has worked to become highest quality carrier, parcel, and logistics service company in Mexico. Our broad portfolio of services can streamline the flow of shipments between your company and your customers in Mexico.

Estafeta is the number one carrier, parcel and logistics company in Mexico with the broadest coverage, and most customers, sales and shipments.

We deliver to 32,000 zip codes in Mexico with over 120,000 daily shipments. Security is of the highest order and our tracking system is state-of-the-art.

From Estafeta expect and get delivery promptness, quality, safety and package care. We have adopted an outstanding ethics code and offer professionalism in all we do. The experiences of your customers with Estafeta delivery and their loyalty to your brand is safe in our hands.

.We offer soild, world class infrastructure.

  • 5 Boeing 737 cargo planes and 2 Bombardier CRJ 100s
  • 2,200 land vehicles
  • 40 operations facilities
  • 33 strategic warehouses for critical spare parts
  • 1000 sales branches
  • 3 main hubs

Our team at the main corporate office in Mexico City will provide you with personalized attention in the management of your shipments and quickly respond to your questions.

E-commerce Logistics Solutions

Estafeta offers the best delivery times (guaranteed) and competitive cost with flexible services. At Estafeta, we are committed to helping companies achieve their productivity and cost reduction goals.

  • National and international air freight
  • Bonded warehouse
  • Inventory control based on SKU, serial numbers, tag numbers etc.
  • Pick and Pack fulfillment, assembly etc.
  • CTPAT Compliant

Think of the possibilities. Reach new customers in a large market with all the assurance, know-how, experience and professionalism that only Estafeta can offer.

Also see:  Seamless E-commerce Logistics in Mexico for US Online Retailers

Estafeta, Your logistics Partner.

For any of our logistics services - LTL Shipping, Personal Imports or Express Parcel Delivery to Mexico - Call Estafeta USA Toll Free: 855-334-9150.