The Estafeta USA offices report that delays in shipments are due to weather conditions, in addition to Covid-19. The combination of these and other factors in some areas of the country have affected our logistics processes. We’re making efforts to expedite shipments and deliver them as soon as possible to their destinations in Mexico.
Severe weather conditions have caused delays.
The recent winter storm that hit our regions shutdown several activities, including transportation systems in some states. These severe weather conditions have affected our internal processes and times, causing delays in our deliveries in Mexican territory.
Our teams are currently working around the clock to solve the irregularities caused. They’re making the necessary internal adjustments, so we’re able to deliver all packages to your family and associates in Mexico.
We apologize to our esteemed customers and their families for the inconvenience caused. And we’d also like to thank everyone for the patience and support shown in these circumstances beyond our control.
Get in touch with us!
To obtain more specific information, we invite you to contact the Estafeta USA offices. At any of these channels, our team will gladly assist you, as quickly as possible.
- By phone, at (866) 518-6600.
- We can also attend them via WhatsApp (click here)
- Likewise, they can write to our Instagram and leave a comment, or send a direct message (DM, Instagram Direct)
- Or you can contact us through our website, where we will also gladly assist you.
- Business Customers, please contact Esteban Zapata at esteban.zapata@estafetausa.com or call him at +1 (385) 208-9410.
We continue to work on keeping you connected.
At Estafeta USA, keeping families and businesses connected moves us. That’s why we’ll continue to work on fixing delays caused by the winter storm and Covid-19 related issues. So, please do not hesitate to contact us and tell us your concerns, which we will tend to as soon as possible.
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